Sustainer FAQ

If you don’t find the information you need on this page, please call us at 763-489-2210 during business hours (Monday-Friday, 8 a.m. ‒ 5 p.m.) or email giving@animalhumanesociety.org.

Animal Humane Society contacted me to ask for an updated expiration date for my debit or credit card. How should I reply?

There are several ways to reply.

  • Call Donor Services at 763-489‐2210 (Monday-Friday, 8 a.m. ‒ 5 p.m.).
  • If you received a letter requesting updated information, you may use the form and postage paid envelope to respond.
  • You may send Animal Humane Society a letter with the information to: Donor Services, Animal Humane Society, 845 Meadow Lane N., Golden Valley, MN 55422
If my card expiration date changed but my card number did not change, why do I have to give AHS my card number again?

Animal Humane Society adheres to all laws and regulations pertaining to its handling of donor credit and debit card account information. Payment Card Industry (PCI) regulations require that AHS not store your actual credit card information on its computers, so when you provide your new expiration date we also need the card number.

How do I change the monthly amount I've been giving?

Please visit animalhumanesociety.org/sustainerchange for a secure page where you can enter your new monthly amount, or call Donor Services at 763-489-2210 (Monday-Friday, 8 a.m. ‒ 5 p.m.).

I’d like to make a single contribution in addition to my monthly giving.

You can make a one-time gift online at any time or call Donor Services at 763-489-2210 (Monday‒Friday, 8 a.m. ‒ 5 p.m.).

I’d like to update the credit/debit card for my monthly giving.

Call Donor Services at 763-489-2210 (Monday-Friday, 8 a.m. ‒ 5 p.m.). If you received a letter requesting updated information, you may use the form and postage paid envelope to respond.

I’d like to skip the next few payments of my monthly giving.

You can skip monthly payments at any time. Just call us at 763-489-2210 (Monday-Friday, 8 a.m. ‒ 5 p.m.). You may also email us to giving@animalhumanesociety.org. If you use the email option, please be certain you receive a message back from us letting you know that we have fulfilled your request.

I’d like to completely stop my monthly contribution.

You can stop your monthly giving at any time. Call us at 763-489-2210 (Monday‒Friday, 8 a.m. ‒ 5 p.m.), or email giving@animalhumanesociety.org. If you use the email option, please be certain you receive a message back from us letting you know that we have fulfilled your request. Or, if you prefer, send a letter to: Donor Services, Animal Humane Society, 845 Meadow Lane N., Golden Valley, MN 55422.

I’d like to make a new monthly gift through my checking account – OR – I’d like change my currently monthly gift from credit/debit card to my checking account.

Giving through your checking account saves on credit card fees and ensures your gift doesn’t lapse due to changes in your card number or expiration date. This is the easiest, most cost-effective way to help animals all year long! To make a monthly gift through your checking account, fill out this form and mail it along with a voided check to: Donor Services, Animal Humane Society, 845 Meadow Lane N., Golden Valley, MN 55422.

If you're already a Sustainer and want to change your gift from your credit/debit card to your checking account, please note that on the form. Or call Donor Services at 763-489-2210 with your checking account number and routing number.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline