Our plans for safely resuming services

AHS will modify programs and reopen sites in phases

Updated June 5, 2020

Animal Humane Society is focused on protecting the health and well-being of the animals in our care, our staff, volunteers, and the community we serve.

In March, as the COVID-19 pandemic escalated, we made the difficult decision to close to the public and provide only limited essential services. Since then we have been working to modify our programs so they can be delivered safely, strictly adhering to the latest guidelines from the CDC and other state and federal agencies. To that end, we've implemented new cleaning and sanitizing protocols and are requiring staff, volunteers, and visitors to wear face masks and practice social distancing.

With those measures in place, we've already introduced adoption by appointment, curbside intake, and curbside veterinary appointments in Golden Valley as well as curbside boarding and grooming at Now Boarding. We’re also using technology to engage with the community in new ways.

Over the next several weeks, we will be introducing more modified services and reopening our sites in phases as we are able to do so safely. Check this page and our social media channels for the latest information and updates.

We appreciate your patience and understanding as we navigate this situation together.

Current status of our services

Adoption and intake

  • Adoption is currently available by appointment only in Golden Valley and Woodbury.
  • Adoption centers at all sites remain closed to the public.
  • Intake is available by appointment only with curbside service in Golden Valley and Woodbury.
  • We are providing housing for impounded animals in Woodbury and Golden Valley through city contracts in Washington County and for the City of Coon Rapids.

Veterinary services

Humane Education

Humane Investigations


  • We are currently working with our community partners to find ways to deliver outreach programs safely.

Pet Helpline

Pet training

Pet boarding, grooming, and daycare


  • We are grateful to the volunteers who have opened their homes to provide foster care to animals while our shelters have been closed.
  • All volunteer shifts and group volunteer activities in our shelters are currently suspended.

Face coverings and health screening required for all visitors and staff

Animal Humane Society is committed to the health and well-being of the community we serve. To help protect one another, we are requiring all staff, volunteers, and visitors at AHS to wear face coverings and practice social distancing. We are also checking temperatures using a contactless thermometer and asking staff and visitors to an answer the following questions:

  • Do you have a new cough, sore throat, or shortness of breath that you cannot attribute to another health condition?
  • Are you experiencing new muscle aches that you cannot attribute to another health condition, or that may have been caused by a specific activity (such as physical exercise)?
  • Will anything prevent you from following our temperature check, social distancing, handwashing, and face covering requirements while you are at AHS?

If you answer yes to any of these questions or have a temperature of 100.4°F or higher, we may ask you to return at another time

We appreciate your cooperation and understanding.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline