Adoption and veterinary centers to be closed for one week
Animal welfare work is rewarding but challenging — both physically and emotionally. Since the COVID-19 pandemic began, our staff and volunteers have worked tirelessly to meet the needs of the animals and people who depend on us.
Over the last 18 months we reinvented our programs and services, taking added steps to protect the health and well-being of our community. Our staff and volunteers have met these new challenges with optimism and determination. Thanks to their resolve — and the incredible support of our community — AHS remains as strong and steadfast as ever.
However, like many organizations today, we’re also facing significant staffing challenges that impact our capacity to provide services and place additional stress on existing teams.
As we work to fill open roles, we’re also taking proactive steps to support the well-being of our current staff and volunteers. As we did in 2020, we’ve decided to pause our services during the first week of November to provide some additional paid time off to our employees. Taking care of ourselves and our teams ensures that we can continue do our best for the animals and people we serve. We believe it’s the right thing to do.
AHS will pause all services and close its shelters and veterinary centers November 1-7, 2021. Our Pet Helpline will be closed, and no surrender or veterinary appointments will be scheduled during that week. Training classes and private sessions will also be rescheduled.
We will be recommending alternative resources for people seeking medical care and other services for their pets during that week. The tools and resources on our website will also remain available while our adoption and veterinary centers are closed. Please watch this page for additional updates.
As we prepare for this pause in our services, we will also be making temporary adjustments to our appointment schedules based on our current staffing capacity. As a result, the current wait time for non-emergency surrender appointments may be as long as eight weeks.
We appreciate your patience and understanding as we address these challenges and support our teams. We look forward to returning from this break refreshed and energized on November 8.
We are working to reduce the number of animals in our shelters ahead of that week through adoption, foster placements, and intake adjustments. A small team will continue to care for any animals that remain in our shelters.
We hope to give as many staff as possible an opportunity to disconnect from their work entirely. To make that possible, we have identified alternative resources for pet owners seeking medical care and other services during that week.
- If your pet needs immediate veterinary care, contact another low-cost provider or an emergency vet clinic.
- If you are experiencing behavior challenges, check out our online pet behavior resources.
- All adoption return periods will be extended by eight days. AHS will begin scheduling return appointments starting November 8. To schedule an appointment, please call our Pet Helpline at 952-435-7738.
We will have special reclaim hours for stray animals during this week.
We are reaching out to training clients and students in our education programs with information about rescheduling. Current training clients may choose to extend their training pass for one week at no additional cost.
Yes. You can still make a donation online or by mail while our shelters and vet centers are closed. Online gifts will be processed immediately. Our donor services team will process mailed gifts and respond to questions when they return to work. Gift acknowledgements and donor correspondence will be delayed as a result of the break.