Cancellation Policies and FAQ

Cancellation policy

All cancellations must be in writing via email to: 

Summer camp

Cancellations made 14 days prior to the start of the camp session, will be refunded, minus a $50 administration fee for each registration.

Cancellations made within 14 days prior to the start of the camp session will not be refunded.

School year camps, Project Purpose, Animal Academy, and Rescue Readers

If, for any reason, you cancel your registration 72 hours prior to the start of the program, you will be refunded the entire fee.

Cancellations made within 72 hours of the start of the program will not be refunded. 

All AHS programs

If a camp or program session is canceled by AHS, all registration fees will be refunded in full.

Registrations for any AHS program are non-transferable. 

Time with shelter animals

Time in our adoption center is very limited and closely monitored. Participants will have daily opportunities for contact with dogs, cats, or critters, but shouldn't expect to spend significant time with animals.

Participant behavior

While at our programs, all  participants are expected to treat other participants, AHS staff, and animals with respect and compassion. Behavior guidelines will be reviewed with participants. Children and adults who are consistently unable to follow these guidelines may be asked to leave or may be dismissed for the remainder of the session. No refunds will be available to campers who are dismissed for behavioral reasons.

We have zero tolerance regarding fighting or using an object as a weapon. Likewise, the use of tobacco, drugs, or alcohol is strictly prohibited. Violation of these policies is grounds for immediate dismissal from camp. No refunds will be available to campers who are dismissed for a violation of these policies.

Camper cell phone use

Campers who bring cell phones with them to camp may only use their phones to contact parents in the case of an emergency.  Calling or texting during activities will not be permitted.

Youth Camp FAQs

Please review our list of frequently asked questions. If you have questions that are not answered on this page, please contact us at 952-435-7738 or

How will I know my registration is complete?

When you register your child for camp, you will create an account for your family's information. Please keep your account log-in information for future use.

A registration confirmation email will be sent to the email address you used to create your account (please check your spam folder if you don't receive a confirmation message shortly after completing registration).

Receipts can be accessed via your account, as they are not automatically provided in your confirmation email.

What grade level should I register my child for?

For day camps and programs held during the school year, please register your child for their current grade.

For summer camp, please register your child for the grade they will be entering in the fall.

Camp activities are tailored to grade levels. Making exceptions to our grade level groupings poses challenges for campers and staff. To maintain the best camp experience for everyone, we do not make exceptions to the camp grade levels.

Can I register my child for more than one week of camp?

To run our camps efficiently, we repeat many activities from week to week. In addition, many of our camps fill up, and we'd like to reach as many students as possible. For these reasons, we limit each child to attending once each summer.

All the sessions for my child's age group are full. Will you be adding more camp sessions?

Unfortunately, we do not have the available space or additional staff required to offer additional camp sessions. Please contact us at 763-432-4866 or to be placed on a wait list for a full camp session.

What's included in the camp registration fee?

Your camp registration fee includes a T-shirt, all materials and activities, and a daily snack. Campers are required to bring their own water bottle and a lunch each day.

My child would like to attend camp with a friend. Will they always be grouped together?

Each camp day includes activities for the full group (12-20 campers, depending on location) as well as small groups (3-6 campers). These groups are shuffled regularly to encourage interaction with new kids throughout the week. Campers who attend with friends will have plenty of opportunities to be together, but we can not guarantee they will participate in every activity together.

I don't have a credit card, or would prefer to pay with a check. Can I register by mail?

If you would like to register by phone, please call our Education team at 763-489-2221. Registrations are accepted on a first-come, first-served basis. Registrations will not be processed until payment is received. We cannot hold spaces without full payment.

Can I drop my child off early, or pick them up late after camp?

We do not offer extended care at our sites. Campers must be checked in with a parent or guardian shortly before 9 a.m. and are expected to be picked up promptly at 4 p.m. for full-day camps (or noon for Shelter Vet Camp).

Where do I bring my child for the first day of camp?

Camps are held at each one of our four locations. Campers should enter through the main Adoption entrance at their camp location. Shelters do not open to the public until noon on weekdays, however camp counselors will open the doors to greet arriving campers shortly before 9 a.m. All campers must be signed in and out by a parent or caregiver each day. 

What does my child need to wear and what should they bring with when they come to camp each day?
  • Campers should dress in clothes that are appropriate for active, sometimes messy activities. Summer campers will be provided with a T-shirt which can be worn anytime during the week. 
  • Athletic shoes or other shoes with closed toes are required. For safety reasons, children wearing sandals or Crocs may not be allowed to participate in all activities.
  • Campers must bring their lunch, including beverages, each day. Refrigeration is not available. We will provide one snack each day. There will be no access to vending machines during camp.
  • Bring a water bottle! Many of the areas in which camp takes place are not air conditioned and several activities take place outdoors. 
  • Campers are responsible for bringing and applying their own sunscreen. Youth camp activities will proceed rain or shine (bring appropriate weather gear as needed).

We discourage all participants from bringing anything of value with them to camp. This includes money, toys, video games, iPods, etc. Animal Humane Society is not responsible for any damaged, lost or stolen equipment. Please label all personal items with your child's name.

Campers who bring cell phones to camp must comply with our cell phone use policy.

What kinds of snacks do you provide for campers?

We do our best to provide kid-friendly and healthy snacks (no chips or cookies). Snacks may include things like popcorn, cheese crackers, pretzels, trail mix, applesauce, granola bars, Chex mix, etc. If your child has food allergies, you may provide a snack from home.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline