Animal House FAQ

If you're looking for answers to questions you don't see here, please contact Animal House at boarding@animalhumanesociety.org or 763-489-2222.

My pet has never been boarded before. Do you have any tips?

Before your pet’s first stay, you may want to bring him or her here for a trial run. Try a one-night stay or even bring them in for daycare. You'll also want to bring items from home so that your pet can smell their home environment on the item(s). Many pets like to have their favorite bed, toy, or even a blanket from home. If your pet is anxious in new environments, we have many services to increase their enjoyment with more personalized attention. Options include nature walks, playtime, brushing, and other treats! Plus, you can call us any time during your pet’s stay for updates.

What vaccinations do I need?
  • Dogs need a current Distemper/Parvo combo, Bordatella, and Rabies.
  • Cats need PRC and Rabies.
  • Ferrets need Distemper and Rabies.

Animal House needs proof of vaccinations prior to your pet’s arrival date. Your vet can fax this documentation to us at 763-489-2256 or email boarding@animalhumanesociety.org

What are your check-in and check-out times?

Check-ins and -outs are available anytime during our open hours:

  • Monday-Friday, 7 a.m. ‒ 7 p.m.
  • Saturday, 7 a.m. ‒ 3 p.m.
  • Sunday, 9 a.m. ‒ 7 p.m.

You will be charged a full day boarding fee if you are unable to pick up your pet by 10 a.m. 

Animal House is closed on major holidays. Although we are not able to complete check-ins/check-outs on those days, we are fully staffed to care for your pets.

Do you offer any discounts for frequent or long-term stays?

We're proud of the relationships we've cultivated with our customers and their pets. As a way of saying thank you, we offer a Frequent Boarder Program where you can earn free stays.

We also offer a 10 percent discount off each pet's boarding fees when one family boards multiple pets at a time.

What if I have to cancel?

Please call 763-489-2222 as soon as possible to notify staff of your cancellation.

Do you charge for food?

We encourage you to bring your pet's own food from home. We charge $3 per day to provide in-house food for your dog, cat, or critter.

Can my pet bring their favorite toys or bedding while boarding?

We encourage you to bring your pet's favorite toys, bedding, and treats (but please no raw-hides or other items that can cause choking). Having items that smell like home gives your pet a sense of security. Please label all items with your pet's first and last name.

What if my pet has a special diet or is on medication?

We're happy to feed your pet specialty foods or administer medications at no additional charge. We are not able to administer injectable medications, such as insulin or subcutaneous fluids.

How many times will my dog go outside?

Dogs are let outside in individual runs four times per day. Most dogs use the outdoor runs as a means to go to the bathroom alone and not as an exercise opportunity. Walks or playtimes are a great way to get your dog out to stretch his or her legs and spend time with staff away from other boarding guests.

Will my cat get time outside of the kennel?

Your cat will have the opportunity to lounge and play in our spacious cat room, equipped with cat trees and toys. The duration and frequency of time out of the kennel depends on the number of boarders and individual cat needs.

Cats who enjoy human contact are highly encouraged to participate in a staffed playtime in which they will get to snuggle and play!

Do you board exotic/small animals?

We've had everything from pigs, to chickens, turtles, goldfish, and snakes stay with us at Animal House. Call us and we'll be happy to discuss how we can accommodate your pet.

Does my dog or cat need to be spayed or neutered?

No, your pet does not need to be sterilized in order to stay at Animal House.

What if my pet requires medical care while I am away?

Animal House staff can administer basic first aid for your pet. If more urgent care is needed, we will notify you, your emergency contact person, and/or your own veterinarian. If the situation is critical, there is an emergency veterinary clinic less than five minutes away.

May I see daily records of my pet's health and behavior?

Absolutely! Your pet will go home with a report card that tells you about their stay, and you'll receive a detailed account of your pet's boarding experience at the time of pick-up.

Can I tour your facility?

We're always happy to show off our wonderful facility! Stop by anytime during our regular business hours. No appointment necessary!

Can I check on my pets while they're staying with you?

Of course! Feel free to sign up for our daily text message updates for just $1. Alternatively, you may call us anytime to ask for an update. We may not answer the phone right away if we're busy caring for the animals, but we'll return all messages during our regular business hours.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline