Animal House FAQ

If you're looking for answers to questions you don't see here, please contact Animal House at boarding@animalhumanesociety.org or 763-489-2222.

My pet has never been boarded before. Do you have any tips?

Before your pet’s first stay you may want to bring him or her here for a trial run. Try a one-night stay or even bring them in for daycare. You'll also want to bring items from home so that your pet can smell their home environment on the item(s). Many pets like to have their favorite bed, toy, or even a blanket from home. If your pet is anxious in new environments, we have many services to increase their enjoyment with more special, individualized attention. Options include walks, playtimes, brushings, and other treats! Plus, you can call us any time during your pet’s stay for updates.

What vaccinations do I need?
  • Dogs need a current Distemper/Parvo combo, Bordatella, and Rabies.
  • Cats need their PRC, and Rabies.
  • Ferrets will need their Distemper and Rabies.

Animal House needs proof of vaccinations prior to your pet’s arrival date. You can fax this documentation to us at 763-489-2256 or email boarding@animalhumanesociety.org. Most vets can do this for you.

What are your check-in and check-out times?

Check-ins and -outs are available anytime during our open hours:

Monday-Friday, 7 a.m. ‒ 7 p.m.
Saturday, 7 a.m. ‒ 3 p.m.
Sunday, 9 a.m. ‒ 7 p.m.

You will be charged a full day boarding fee if you are unable to pick up your pet by 11 a.m. 

Animal House is closed on major holidays. Although closed, we are fully staffed on these holidays to care for your pets.

Do you have a minimum age for boarding a pet?

No. Any age is welcome. 

Do you offer any discounts for frequent or long-term stays?

We're proud of the relationships we've cultivated with our customers and their pets. As a way of saying thank you, we offer a Frequent Boarder Program where you can earn free stays.

We also offer a 10 percent discount when one family boards multiple pets at a time.

What if I have to cancel?

Please call 763-489-2222 as soon as possible to notify staff of your cancellation.

Do you charge for food?

To avoid upset tummies, we encourage you to bring your pet's own food from home. We charge $3 per day to provide in-house food for your dog, cat, or critter.

Can my pet bring their favorite toys or blanky while boarding?

We encourage you to bring your pet's favorite toys, bedding, and treats (but please no raw-hides or other items that can cause choking). Having items that smell like home gives your pet a sense of security. Please make sure all items can be replaced and are labeled with your pets first and last name.

What if my pet has a special diet or is on medication?

We're happy to feed your pet specialty foods or administer medications that you wish to leave with us. Exceptions include injectable medications, such as insulin or subcutaneous fluids.

How many times will my dog go outside?

Dogs are let outside in individual runs four times per day. Most dogs use the outdoor runs as a means to go to the bathroom alone and not as an exercies opportunity. Walks or playtimes are a great way to get your dog out to stretch his or her legs and spend time with staff away from other boarding guests.

Will my cat get play time?

Your cat will have the opportunity to stretch his or her legs and play in our spacious cat room, equipped with cat trees and toys. The duration and frequency of time out of the kennel depends on the number of boarders and individual cat needs.

Cats who enjoy human contact are highly encouraged to participate in a staffed playtime in which they will get to snuggle and play!

Do you board exotic/small animals?

We've had everything from chickens to turtles stay with us at Animal House. Call us and we'll be happy to discuss how we can accommodate your pet.

Does my dog or cat need to be spayed or neutered?

No, your pet does not need to be sterilized in order to stay at Animal House.

What if my pet requires medical care while I am away?

Animal House staff can administer basic first aid for your pet. If more urgent care is needed, we will notify you, your emergency contact person, and/or your own veterinarian. If the situation is critical, there is an emergency veterinary clinic less than five minutes away.

May I see daily records of my pet's health and behavior?

Open communication is very important to us. Your pet will come home with a report card that tells you about their stay. Also, at pick-up, one of our staff members will give you a detailed account of your pet's boarding experience.

Can I have a tour of your facility?

We're always happy to show off our wonderful facility! Stop by anytime during our regular business hours. No appointment necessary!

 

Can I call and check on my pets while they're staying with you?

Of course! Feel free to call us during regular business hours and we can give you an update on your pet. We may not answer the phone right away if we're caring for the animals. Make sure you leave a message with a phone number where you can be reached.

You also have the option to receive updates about your pet via text message! This is a great resource for pet owners with a busy vacation or work schedule who wish to keep up-to-date on how their pet is doing.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline