What if my new pet gets sick?

Activate your 30 days of pet insurance

Pet insurance can help you manage the cost of certain injuries or illnesses your newly adopted pet may experience.

New cat and dog adopters receive 30 days of pet insurance, provided through PetFirst. No credit card is required to activate, and the policy will auto-cancel if not renewed. PetFirst's offer provides 100% reimbursement (up to two $500 incidents) after a $50 per-incident deductible. You may use any licensed veterinarian, emergency clinic, or specialist nationwide — just submit receipts for reimbursement.

Learn more by calling 866-690-7387 or visiting petfirst.com.

We know how stressful it can be when your pet is sick. At Animal Humane Society, we do everything we can to ensure adoptable animals are healthy before leaving our shelters. 

While our staff makes every effort to assess and accurately report the health of your new pet, specific symptoms can be especially difficult to detect in a shelter environment, or don’t present at all while an animal is in our care.

Although rare, in some cases (especially with canine respiratory infection, otherwise known as kennel cough), illness can progress rapidly after animals leave the shelter. While AHS can fill many prescription medications at no cost, we cannot reimburse you for any veterinary expenses you may incur post-adoption. If you agree to diagnostics or treatment recommended by your veterinarian, or you obtain medications from your veterinarian, it will be at your own expense. 

If you cannot afford treatment, you can return the animal within the 60-day trial period for an adoption credit.

Take advantage of your free veterinary exam

We recommend establishing a relationship with a veterinarian and scheduling an exam for your new pet as soon as you can after adoption. These local veterinarians offer a free examination within 14 days after the adoption date. If your pet is diagnosed with a new illness, your veterinarian can call or fax a prescription to AHS to be filled. 

AHS will fill medications in the first 14 days

Once you take your pet home, you're responsible for their care and medical bills. However, if a new health problem (not noted at the time of adoption) develops within 14 days after adoption, we can provide up to 30 days of oral or topical medication with a prescription from your veterinarian. 

Our staff are available to provide medications prescribed by your veterinarian between 11 a.m. and 7 p.m. weekdays and 10 a.m. and 6 p.m. weekends. If you need a prescription outside these hours, please call the Pet Helpline at 952-HELP-PET (952-435-7738).

Keep your new pet separated from other pets

We recommend that you keep your newly adopted pet isolated from other pets until your veterinarian confirms its health. We cannot treat resident pets who have been exposed to illness from your newly adopted pet.

If you have questions about post-adoption care, please call the Pet Helpline at 952-HELP-PET (952-435-7738).

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline