What if my new pet gets sick?

Activate your free, 30-day trial of pet insurance

New adopters receive a complimentary 30-day trial of pet insurance provided through PetFirst. No credit card is required to activate, and the policy will auto-cancel if not renewed. PetFirst's 30-day trial offers 100% reimbursement (up to two $500 incidents) after a $50 per-incident deductible. Pet owners may use any licensed veterinarian, emergency clinic, or specialist nationwide — just submit receipts for reimbursement.

Pet insurance helps protect you from managing the cost of any new medical conditions your new pet may experience.

Learn more by calling 866-690-7387 or visiting petfirst.com

We know firsthand how stressful it can be when your pet is sick. It's scary when you can't communicate or help them on your own.

Unfortunately, illnesses can progress rapidly after animals leave the shelter. While our veterinary services staff makes every effort to assess and report the health of your new pet, Animal Humane Society isn't a full-service veterinary hospital or clinic. 

Take your pet to a veterinarian within two weeks

We recommend establishing a relationship with a veterinarian and scheduling an exam for your new pet as soon as you can after adoption. Many local veterinarians offer a free examination within 14 days after the adoption date. If your pet is diagnosed with a new condition, your veterinarian can call or fax the prescription to AHS to be filled. 

AHS will fill medications in the first 14 days

Once you take your pet home, you're responsible for their care and medical bills. We do our best to help you get started!

If a new health problem (not noted at the time of adoption) develops within 14 days after adoption, we can provide up to 30 days of oral or topical medication with a prescription from your veterinarian. 

Our staff are available to provide medications prescribed by your veterinarian between 11 a.m. and 7 p.m. weekdays and 10 a.m. and 6 p.m. weekends. If you need a prescription outside these hours, please call the Pet Helpline at 952-HELP-PET.

AHS won't reimburse medical bills

If you agree to diagnostics or treatment recommended by your veterinarian, or you obtain medications from your veterinarian, it will be at your own expense. AHS will not reimburse you or your veterinarian for medical expenses you may incur. 

If you cannot afford treatment, you can return the animal within the 60-day trial period for an adoption credit.

Keep your new pet separated from other pets

We recommend that you keep your newly adopted pet isolated from other pets until your veterinarian confirms its health. We are unable to treat resident pets who have been exposed to illness from your newly adopted pet.

If you have questions about post-adoption care, please call the Pet Helpline at 952-HELP-PET.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline