Adoption by appointment

While our adoption centers remain closed to the public, we’re now doing adoption by appointment for a limited selection of animals. We appreciate your patience as we adjust to this new, temporary process.

AHS requires face masks for all staff, volunteers, and visitors

Animal Humane Society is committed to the health and well-being of the community we serve. To help protect one another, we are requiring all staff, volunteers, and visitors at AHS to wear face coverings at all times. This requirement does not apply to children under the age of 2 or to individuals who are unable to wear a face covering due to a medical condition.

We are taking this step based on guidance from the CDC, which recommends the use of face masks in public settings where social distancing measures are difficult to maintain. Face coverings are not a substitute for social distancing, but they can help slow the spread of the virus, including among those who are not aware they carry it.

We appreciate your cooperation and understanding.

Adoption process

1. Search our adoption listing for animals currently available for adoption.

2. Complete an adoption interest form. If you see an animal you wish to adopt, complete an adoption interest form by clicking the large orange “I want to adopt…” button on the animal’s profile page.

3. Wait for a phone call. AHS adoption staff will review interest forms on a first come, first served basis. We'll call interested adopters in the order forms were received, likely the following day.

During this phone call, we'll determine if an animal is a good match for you and your household. We’ll also discuss the animal’s medical history, the adoption contract, and any pet supplies you may need. Expect this conversation to take 30-45 minutes.

If you don’t answer or are no longer interested in adopting, we'll move on to the next entry. If an animal you are interested in is no longer available for adoption, we will contact you by email.

4. Place the animal on hold and schedule an adoption appointment. If you decide to adopt the animal, we’ll complete the adoption paperwork and place the animal on hold for you over the phone. We’ll ask you to pay a $25 adoption hold fee that will be applied toward the full price of adoption. We'll then schedule a time for you to meet and pick up your new pet! If you would like to postpone adoption until the following day, you will be charged an extended hold fee at the time of adoption.

Your pick-up appointment must be scheduled and completed by close of business the day after your adoption phone call.

Once your adoption appointment is scheduled, we'll begin to prepare the animal to go home with you, along with any supplies you may need (including food, toys, treats, litter boxes, and leashes).

5. Complete the adoption and pick up your new pet. You'll receive instructions on pick-up during the adoption phone call. When you arrive at our Golden Valley location, call us from your car. Your animal will be ready to meet you, and we’ll complete the adoption and help you with any supplies you need. NOTE: You must wear a face mask during your visit to AHS.

Return policy

Sometimes things don't work out as planned ― and that's ok! While this temporary process is in place, AHS will provide a full adoption refund if you schedule a return appointment within the first seven days. After that, our standard 60-day return policy will apply.

To schedule an adoption return appointment, please call our Pet Helpline at 952-435-7738.

Post-adoption medical care

When you adopt an animal at AHS, you'll receive a medical history report listing vaccinations, medications, and procedures your new pet received during its stay in our shelters. Read more about what kind of medical support AHS can provide after adoption.


Have more questions about this process? Read our adoption by appointment FAQs here. If you don't find the information you're looking for, call us at 952-435-7738 or send us an email.

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline