Welcoming a new pet into your home can be so exciting. Your family just grew by one, and together, you have so much to learn! In the first week, you’ll likely start figuring out a routine, building trust, and exploring likes and dislikes. For some pets, the transition is quick and easy. Others may need more time and assistance.
Sometimes things don't work out as planned ― and that's ok! While our temporary, adoption by appointment process is in place, AHS will provide a full adoption refund if you schedule a return appointment within the first seven days. After that, our standard 60-day return policy will apply.
Sixty-day return policy
Animal Humane Society offers a 60-day adjustment period within which you can evaluate the pet’s progress and your adoption decision. If, within those 60 days, you determine your recently adopted pet isn’t a good fit or you find yourself unable to provide necessary medical care, you may return the animal to AHS and receive an adoption credit certificate that can be used toward the adoption of another animal or purchase of pet supplies.
If at any time you can no longer care for your adopted pet, you may surrender the animal to AHS. If the 60-day return policy has expired, you will not receive an adoption credit certificate.
Please understand that in compliance with the Veterinary Practice Act, if you choose to return the animal you won't be able to readopt him/her at any time.
Schedule an adoption return appointment
To schedule an adoption return appointment, please call our Pet Helpline at 952-435-7738.